Helpdesk Platform Plugin
Changelog for Helpdesk Platform Plugin. Active development since 2025 with 7+ additions and counting. Current stable version is 3.0
Added
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Auto-Close Tickets Feature
Automatically closes resolved tickets after a configurable number of days of inactivity. Includes secure cron job with token-based authentication, comprehensive configuration UI, and logging system.
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Plan-Based Feature Access Control
Helpdesk can now be assigned as a feature to specific user plans. When enabled, only users with the helpdesk feature in their plan can access the helpdesk system.
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Cron Configuration UI
Added comprehensive cron setup section in Advanced Settings with secure cron link, example commands, crontab schedule, and real-time log viewer.
Fixed
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Email Notification Routing
Fixed email routing to send notifications to correct recipients
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Admin Uploading Attachments
Attachments were not working for admins on some instances
How to update to 3.0
Update instructions for this version are not available. Please refer to the documentation or contact support.
How to update to 2.0
Update instructions for this version are not available. Please refer to the documentation or contact support.
How to update to 1.0
Update instructions for this version are not available. Please refer to the documentation or contact support.
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