Changelog

Changelog for the Helpdesk Plugin for Premium URL Shortener. Current stable version is 2.0

Version 2.0
January 20, 2026
Added
Auto-Close Tickets Feature
Automatically closes resolved tickets after a configurable number of days of inactivity. Includes secure cron job with token-based authentication, comprehensive configuration UI, and logging system.
Added
Plan-Based Feature Access Control
Helpdesk can now be assigned as a feature to specific user plans. When enabled, only users with the helpdesk feature in their plan can access the helpdesk system.
Added
Cron Configuration UI
Added comprehensive cron setup section in Advanced Settings with secure cron link, example commands, crontab schedule, and real-time log viewer.
Fixed
Email Notification Routing
Fixed email routing to send notifications to correct recipients
Fixed
Admin Uploading Attachments
Attachments were not working for admins on some instances


View Update Instructions

Easy Way

  1. Download the plugin from CodeCanyon
  2. Upload the file helpdesk.zip via Admin > Plugins
  3. Check Admin > Helpdesk > Settings if a database update is required
Version 1.0
November 25, 2025
Added
Initial release of Helpdesk Plugin


View Update Instructions

Easy Way

  1. Download the plugin from CodeCanyon
  2. Upload the file helpdesk.zip via Admin > Plugins
  3. Check Admin > Helpdesk > Settings if a database update is required
Still have questions? Contact us.